Welcome To Our Customer Hub!

This page will constantly be updated with news or updates we believe you should know about our company and schedule. We recommend bookmarking this page or saving it to your home screen so you can check back regularly.

Get The Most From Our Service

SCHEDULE

We are on schedule: You can expect to see us at our usual time! 😁

Weekend: Our work is done this week! Any issues? Contact us. 🙂

Expect delays: We will still make it to you, but we are behind schedule! 😒

Major setback: We’re doing our best but we may not make it to you today! 😩

Emergency Shutdown: One or more of our rounds have had to be shut down! 🚨

🌟⛄️🎄 Christmas Shutdown: We will be back on 04/01/27! 🎄⛄️🌟

What does this mean?
This means everything is up and running as it should be, and we should be with you around our usual time. If you wish to let us know that your bin is not accessible for whatever reason, please contact us.

What does this mean?
This means all rounds for the week have been completed; we only work weekends if we have had a major setback during the week. If your bin has not been cleaned and you believe it should have been, please contact us immediately.

What does this mean?
This means something has happened before or during the day that has caused a delay. We will still get to you, but it may be a little later than usual. Please leave your bin(s) accessible to us.

What does this mean?
This means one or more of our rounds are unable to be completed before the end of today. If we are unable to make it to you, you should receive a text notification explaining the reason for this, and we should be able to complete cleaning the following day. Please leave your bin(s) accessible to us.

What does this mean?
This means one or more of our rounds have had to be shut down. If this applies to you, you will receive a text notification. If you are not sure what this means for your direct debit, then we can help to clear this up. Over the year, you will pay either a monthly, 6-monthly or annual payment to us for two cleans each month, which makes 24 cleans per year. All 24 of these cleans will be honoured. Your bin, however, gets emptied 26 times per year by the council. This gives us two collections each year that we don’t take payment for; one of these collections is saved for emergencies throughout the year, and the other is always used up at Christmas.

NEWS

We are now VAT registered!

As we move into August and our 3rd year in trading, we have officially surpassed the VAT threshold. As of 04/08/25, all of our prices have been adjusted, and all customers have now been moved onto the new price plans so no one is paying any more or less than anyone else. Although VAT is a consumer tax, we thought that a 20% increase to all prices was too big of a jump, so we decided to take a slight hit ourselves; most prices have only been raised by 50p per clean.

Thank you for everything!The BCS Team

Acquisition of BinGleaming!

BCS are proud to announce the acquisition of BinGleaming, who have been operating around Liverpool until recently. After a chat with owner Jesse over instagram we met up and arranged the transfer of all customers as well as some equipment. We would like to welcome all new clients to the BCS family, we promise to take care of you – and your bins. We aim to make the transfer as smooth as possible and will be in touch shortly to offer you the chance to join our direct debit program.

Kind Regards,The BCS Team

OFFERS

10% Off Driveway Cleaning

Existing customers (who have an active regular subscription with us) can get 10% off our new driveway cleaning service!

One-Off Clean For £10.00

Existing customers (who have an active regular subscription with us) can get a one-off clean to their grass/recycle bin for just £10.00!

FAQ’S

I’ve just got home, why haven’t my bin(s) been cleaned?

Our van(s) can be in operation until 8 pm, depending on the round on that particular day. If your bin(s) still haven’t been cleaned past 9 pm, then please get in touch with us if you haven’t heard from us already.

How much does it cost to get my bin cleaned?

The prices below are for 1 bin (of any colour) to be cleaned.

Fortnightly:
£9.00 per month (£4.50 per clean) – VAT included
£51.00 six-monthly (£4.25 per clean) – VAT included
£96.00 annually (£4.00 per clean) – VAT included

Monthly:
£6.00 per month (£6.00 PER CLEAN) – VAT included

One-off:
£15.00 per clean (ONE BIN) – VAT included
£39.00 for Three Bins (£13.00 per CLEAN) – VAT included
£10.00 Per Clean (Existing Customer Offer) – Added To Your Current Plan

*All our prices have VAT included
**We would recommend getting your general waste bin(s) cleaned fortnightly and if you wish, your recycle and/or grass bin cleaned monthly.

Do you have any holidays throughout the year?

As one of our customers, you will pay a monthly direct debit for 2 cleans each month (24 cleans per year)… all 24 of these cleans will be honoured.

However, because your bin(s) are collected 26 times per year, this gives us 2 collections that we can use as “holidays”.

One of these is used when we have a two-week shutdown over the Christmas period; we finish on the last Friday before the 25th of December. We start back again on the Monday 17 days later.

The other may be used at some point in the summer; you will be made aware of both of these beforehand.

Can you clean my bin(s) if they have rubbish in them?

Whether or not we can clean your bin(s) with rubbish in them would depend on the amount of waste there is. We usually say that if your bin is half empty, then we will bag up or remove what we can, and once cleaned we will place the rubbish back in the bin. If the rubbish is too heavy or is more than half full, then the bin will be deemed as “not emptied” and will be cleaned on your next collection date.

Is there anything you cannot clean out of my bin(s)?

In most cases, no, the only times we can’t clean your bin(s) are if there is a large amount of wet paint or motor oil inside them. We also won’t be able to clean your wheelie bin(s) if it hasn’t been emptied or is locked away.

Can I pay cash to get my bin(s) cleaned?

Unfortunately, if you want your wheelie bin(s) cleaned as a regular service, we no longer accept cash as a method of payment for new customers. we use a company called GoCardless to collect payments via direct debit. PayPal can also be used in some cases.

I have got a new bank card, what should I do?

Don’t worry, all direct debits are now linked to your bank account, not your card. If you have changed your bank account or wish to use a new bank account to pay for your service then get in touch with us, and we will send you a new direct debit link.

What should I do if I’m moving home?

If you know where it is you’re moving to, then please make us aware. If we still cover your new address, you won’t have to do anything; we will just change your address on the round.

If we don’t cover your new address, then we will cancel your direct debit for you and refund any outstanding credits.

Can I choose the day that my payment is debited?

yes, once you have set up your direct debit, get in touch with us right away and we can get this sorted out for you.

Can I change my subscription?

If you wish to add or remove bin(s) from your plan or change your plan in any way then that’s fine, contact us asap we can help you get on to the subscription you want.

I’ve just got home, why haven’t my bin(s) been cleaned?

How much does it cost to get my bin cleaned?

Do you have any holidays throughout the year?

Can you clean my bin(s) if they have rubbish in them?

Whether or not we can clean your bin(s) with rubbish in them would depend on the amount of waste there is. We usually say that if your bin is half empty, then we will bag up or remove what we can, and once cleaned, we will place the rubbish back in the bin. If the rubbish is too heavy or is more than half full, then the bin will be deemed as “not emptied” and will be cleaned on your next collection date.

Is there anything you cannot clean out of my bin(s)?

Can I pay cash to get my bin(s) cleaned?

Unfortunately, if you want your wheelie bin(s) cleaned as a regular service, we no longer accept cash as a method of payment for new customers. We use a company called GoCardless to collect payments via direct debit. PayPal can also be used in some cases.

I have got a new bank card, what should I do?

Don’t worry, all direct debits are now linked to your bank account, not your card. If you have changed your bank account or wish to use a new bank account to pay for your service, then get in touch with us, and we will send you a new direct debit link.

What should I do if I’m moving home?

Can I choose the day that my payment debits?

Yes, once you have set up your direct debit, get in touch with us right away, and we can get this sorted out for you.

Can I change my subscription?

If you wish to add or remove bin(s) from your plan or change your plan in any way, then that’s fine, contact us asap we can help you get on to the subscription you want.

CONTACT

Get In Touch

Phone: 07831 702049 (Call/Text/WhatsApp)

Email: support@bcswarrington.com

Instagram: @BinCleaningService

Working Hours

Monday – Friday: 08:00 – 22:00

Saturday: 09:00 – 17:00

Sunday: Closed